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Privacy policy
What data of yours we keep, what we use it for, who we share it with, and how you ask us to delete it.
This is a courtesy translation of the policy for drivers registered in the app; the Spanish version is the binding one. The passenger and website sections will be published once approved.
In plain words
- We keep what is needed to verify your identity, assign you rides and pay you.
- We do not sell your data to third parties.
- Passengers see your name, photo, vehicle and rating. Never your full phone number or bank details.
- Location is collected while your session is active in the app, and stops when you go offline.
1.Data controller
MOVISUR S.R.L. is the controller of your personal data as a driver registered on the platform.
2.Data we collect
Registration and verification (KYC)
- Full name and date of birth
- Identity document: number and image
- Personal photo (verification selfie)
- Home address
- Email and mobile phone
- Bank or digital wallet details for earnings settlement
Vehicle data
- Make, model, year and colour
- Number plate
- Vehicle documents: title, insurance and roadworthiness certificate
- Photo of the vehicle
Operational data
- Real-time GPS location throughout the active session, including while available and waiting for rides
- Complete ride history
- Performance metrics: ratings, acceptance rate and response times
- Connection and disconnection times
Behavioural data
- Harsh acceleration, braking and speed, where the device allows it
- Driving statistics for safety assurance
3.Purposes of processing
- Identity verification against the legal requirements to operate.
- Service provision: assigning rides, calculating pay and processing payments.
- Road safety: driving monitoring, incident and dispute resolution.
- Regulatory compliance: reporting to transport, tax and security authorities.
- Communication: ride and payment notifications, platform updates and support.
- Performance assessment: metrics, bonuses and incentive programmes.
- Incident investigation: accidents, user complaints or other situations requiring review.
4.Extended geolocation
Unlike users, as a driver your location is collected in the background while your session is active in the app ("available" mode), as this is required to connect you with nearby users. Collection stops when you disconnect from the platform.
5.Data sharing
- Users (passengers): name, profile photo, vehicle model and plate, and rating. Your full phone number and bank details are not shared.
- Transport and regulatory authorities, where required for licensing or operation.
- Tax authorities: income reporting under applicable obligations.
- Payment providers: to settle your earnings.
- Insurers: for incidents requiring a policy to be triggered.
We do not sell your data to third parties.
6.Background checks
On registering as a driver you expressly authorise MoviSur to verify criminal and police records, the validity and class of your driving licence, your traffic offence history where available, and the validity of the vehicle and its documents.
This verification may be repeated periodically during your relationship with the platform.
7.Data retention
- Ride and earnings history: 5 years, for tax and legal obligations.
- Verification (KYC) documents: 5 years from the end of the contractual relationship.
- Active account data: while you keep your driver account.
- After closing your account: sensitive data deleted or anonymised within 90 days, unless a legal obligation applies.
8.Your rights
You have rights of access, rectification and deletion; portability of your earnings and ride history; objection to processing for purposes other than contractual ones; and the right to complain to the competent data protection authority. Exercise them from the driver panel in the app or by writing to hola@movisur.com.ar.
El titular de los datos personales tiene la facultad de ejercer el derecho de acceso al mismo en forma gratuita a intervalos no inferiores a seis meses, salvo que se acredite un interés legítimo al efecto conforme lo establecido en el artículo 14, inciso 3 de la Ley N° 25.326.
9.Automated decision-making
MoviSur uses automated systems for ride assignment (based on proximity and availability), incentive and bonus calculation, and detection of behaviour breaching the terms (fraud, excessive cancellations, sustained low ratings).
Decisions that may significantly affect your account, such as suspension or deactivation, will be reviewed by a human if you formally request it.
10.Security
We apply encryption in transit and at rest, role-restricted internal access and periodic security audits, with particular attention to identity documents and bank details.
12.International transfers
If your data is processed outside your country of residence, we ensure appropriate safeguards apply: standard contractual clauses, recognised adequacy or equivalent mechanisms.
13.Changes to this policy
We will notify any material change through an in-app notification at least 15 days in advance. Continued use of the app after that date implies acceptance of the changes.
14.Contact and complaints
For any privacy enquiry, contact us through the Support section in the app or write to hola@movisur.com.ar.
La AGENCIA DE ACCESO A LA INFORMACIÓN PÚBLICA, en su carácter de Órgano de Control de la Ley N° 25.326, tiene la atribución de atender las denuncias y reclamos que interpongan quienes resulten afectados en sus derechos por incumplimiento de las normas vigentes en materia de protección de datos personales.